Privacy & Cookies Policies

The R-Oil website complies with and is registered under the Data Protection Act 1998 in the United Kingdom. We take all reasonable care to prevent any unauthorised access to and use of your personal data. Our staff maintain a responsibility to keep your information confidential and will only use it to offer relevant products and services related to your enquiry. Any personal details that we use to provide or promote our products and services to you (e.g. name, address, email address, telephone number, or any details of the services you have purchased or about which you have enquired) will not be passed to any third party organisation for marketing purposes without your permission and will not be used by us for any purpose other than that which you requested.

Privacy policies

Last updated: 15/05/2020

Our privacy policies have been updated in readiness for the introduction of the new European data protection law – ‘European General Data Protection Regulation’ (GDPR) – on 25 May 2018. This privacy notice explains in detail, the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.

When do we collect your personal data

We collect your personal data when you complete the contact / blog comments forms on our website.

What personal data do we collect

When you complete our contact form located we collect: Your name, Your email address, Your phone number (if you include it), Your Company (if you include it) and the enquiry you send us. When you complete the blog comments form, we collect: Your name, Your email address, Your website URL (if you include it) and the blog comment you submit.

How and why we collect your personal data

We collect the data referenced above to enable to respond to you in relation to your contact enquiry / blog comments. All of this data is transmitted via website forms and delivered to us via email with a backup stored securely on our website system.

How we protect and store your personal data

We know how much data security matters to our website users. With this in mind we will treat your personal data with the utmost care and take all appropriate steps to protect it. We secure access to all areas of our website using ‘https’ technology. Access to your personal data is only available to members of the team and not available via any public means We regularly monitor our system for possible vulnerabilities and attacks to safeguard your data.

How long we keep your personal data

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Who we share your personal data with

We do not and will never share your personal data with anyone.

How to contact us to remove your personal data

Should you wish to have your personal data removed from our systems, please contact us via the contact form here.

Our procedures following a personal data breach

In the result of any form of personal data breach – we will notify you within 72 hours of becoming aware of such a breach, mentioning how we plan to address the breach and advise what data has been breached and suggest a suitable means to react. Any data breaches will be documented.

Further information

If you have any questions about how we use cookies please contact us today.

Cookies policies

Last updated: 15/05/2020

By using the this website you are consenting to our use of the cookies outlined below. We are not responsible for the use or data collected in any cookies set by third parties. Details of how to control and delete cookies are listed below.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies are not programs and therefore cannot contain viruses or other malicious software. They are purely a string of text and numbers. The R-Oil website uses cookies as outlined below to help tailor and make our website and your browsing experience better! Your personal data will not be stored for any sinister purposes please rest assured!

First party cookies

PHPSESSID cookie

This is a session ID cookie which is stored to allow the CMS system which renders each page in the R-Oil website know which pages it has rendered during your browsing session. It stores a random number ID which has nothing to do with you or your browsing behaviour.

Anonymous analytics cookies – [Google Analytics] (“utma, utmb, utmc, utmz”)

Google Analytics is a system used by many websites to record anonymous information about who visits a website. We have the Google Analytics IP Anonymization function switched on as standard to mask IP addresses, you can read more about this here > https://support.google.com/analytics/answer/2763052?hl=en and here https://support.google.com/analytics/answer/6004245. We have the Google Analytics data retention setting set to 26 months. More information relating to Google Analytics and personal data can be found here – https://privacy.google.com/businesses/. Lastly, we don’t use Google Analytics Identifiers or User IDs to track users.

Google set five different cookies with expiry dates ranging from 1 day to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They do not contain any personally identifiable information. You can find out more about how Google use cookies at http://www.google.com/intl/en/analytics/privacyoverview.html. You can also review Google’s Privacy Policy on analytics here http://www.google.com/analytics/learn/privacy.html. You can optout of Google Analytics on all sites by installing this browser plugin http://tools.google.com/dlpage/gaoptout.

Controlling or deleting cookies

Depending on which web browser you use it is possible to control how cookies are used, or to delete existing cookies from your computer. You can find instructions on how to control the use of cookies, or delete cookies from your computer at http://www.aboutcookies.org.

All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the ‘Help’ option in your browser for more details.

Please remember that if you delete or restrict cookies from the R-Oil website you may not be able to experience the full benefit of some of the features and services this website has to offer.